Storage Enfield Highway Terms and Conditions
These Terms and Conditions set out the basis on which Storage Enfield Highway provides storage and associated removal and transport services. By making a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, firm or company that books or uses storage or removal services with Storage Enfield Highway.
Services means any storage, removal, transport, packing, handling, loading or unloading services provided by Storage Enfield Highway.
Goods means the items that you deliver to, store with, or request us to transport or handle.
Contract means the agreement between you and Storage Enfield Highway incorporating these Terms and Conditions and any written confirmation of booking issued by us.
Site means any storage facility, depot, vehicle, or other premises used by Storage Enfield Highway for the provision of the Services.
2. Scope of Services
We provide storage space, handling services and associated removal and transport solutions for personal and business customers. The exact scope of the Services for each booking will be set out in our written confirmation, quotation, or invoice.
We reserve the right to refuse to store or move any Goods that, in our reasonable opinion, are unsafe, illegal, hazardous, perishable, or otherwise unsuitable for storage or transport.
3. Booking Process
All Services are subject to availability and must be booked in advance. Bookings may be made by speaking with our team or through any other booking method we make available from time to time.
When you request a booking, you must provide accurate and complete information, including your full name, address, and details of the Goods, the locations for collection and delivery if applicable, and any access or parking restrictions. Our quotation and confirmation rely on the information you provide.
A booking is only confirmed when we have issued written or electronic confirmation specifying the Services, estimated timing, and applicable charges. We reserve the right to decline any booking request at our discretion.
If the information you provide changes or proves to be inaccurate, we may adjust the charges, reschedule the booking, or cancel the Contract. You are responsible for informing us promptly of any changes that may affect your booking.
4. Quotes and Charges
Any quotation we provide is based on the information supplied by you and is normally valid for a limited period stated on the quotation or, if no period is specified, for 30 days from the date of issue. Quotations are not binding until we confirm your booking.
Unless stated otherwise, our charges may include fees for storage space, access, removal labour, packing materials, transport time, congestion or emission zone charges, tolls, reasonable waiting time and any other costs necessary to complete the Services.
We may impose additional charges if, for example, access is more difficult than advised, there are delays caused by you or third parties, extra items are added to the load, or work outside normal hours is required. Any such charges will be reasonable and reflect the additional time, labour or costs involved.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment for Services is due in advance or on the date of service. For ongoing storage, payment is generally required in advance for each billing period.
We may request a deposit or full prepayment to secure your booking. Any deposit forms part of the total charges payable and may be retained or applied against cancellation charges if you cancel or postpone the booking.
We will issue invoices or receipts electronically or in another format we consider appropriate. You are responsible for ensuring that invoices are received and paid on time, regardless of whether they are accessed or opened.
If payment is not received by the due date, we may suspend or withhold Services, deny access to the Site, charge interest on overdue amounts, or exercise a lien over the Goods as set out in these Terms and Conditions.
You are responsible for all bank charges and fees associated with your chosen method of payment and for ensuring that payments are made in full without deduction or set-off.
6. Cancellations, Postponements and Refunds
You may cancel or postpone a booking by giving us notice. Any cancellation or postponement must be communicated using the same channel in which the booking was made or another method we accept.
If you cancel or postpone more than a reasonable minimum notice period before the scheduled service date, we will usually refund any prepayments, less any non-refundable costs already incurred by us on your behalf. The applicable minimum notice period and any non-refundable elements will be notified to you at the time of booking or in our quotation.
If you cancel or postpone within a short notice period, we may charge a cancellation fee, which may include all or part of the quoted charges. The closer to the service date that you cancel, the higher the cancellation fee may be, reflecting labour and resource planning already committed.
No refund is normally given for unused portions of a storage period if you vacate early unless we expressly agree otherwise in writing. Where we elect to provide a refund as a gesture of goodwill, this does not set a precedent for future bookings.
7. Access, Security and Customer Responsibilities
You must comply with all Site rules and instructions notified to you, including any rules relating to health and safety, security, access times, and conduct while on or near the Site or our vehicles.
You are responsible for ensuring that access for collection and delivery is safe, lawful and adequate for our vehicles and staff. This includes arranging any parking permissions, permits, or lift access and ensuring that stairways and corridors are unobstructed. Waiting time or additional resources required due to inadequate access may be charged.
You must not store or request us to transport any prohibited Goods, including but not limited to explosives, flammable or hazardous materials, illegal items, live animals, perishable foods, or items emitting fumes or odours. If we discover prohibited Goods, we may refuse to store or move them, arrange for their safe removal at your cost, or notify relevant authorities where required.
You are responsible for packing and securing your Goods adequately unless you have expressly arranged for us to provide packing services. We are not liable for damage arising from poor packing, fragile items not disclosed, or boxes overloaded beyond a safe weight.
8. Storage Period, Termination and Removal of Goods
Your right to occupy storage space or use our storage Services continues for the period agreed in your Contract, subject to ongoing payment of all charges. At the end of the agreed period, the Contract may be renewed or extended by mutual agreement or by your continued use and payment.
You may terminate your storage arrangement by giving notice in accordance with the minimum notice period applicable to your plan. You must remove all Goods from the Site by the agreed termination date and leave your storage area clean and free from waste.
If you fail to remove your Goods on termination, we may charge additional storage fees, deny access until outstanding sums are paid, or exercise our lien and sale rights as described below. We may also treat Goods left behind as abandoned and dispose of them in line with applicable law.
9. Lien, Sale and Disposal of Goods
We have a lien over your Goods for all sums due and unpaid under the Contract or any other agreement between you and Storage Enfield Highway. This means we may refuse to release the Goods until all outstanding charges, interest, and costs are settled.
If charges remain unpaid after reasonable notice, we may, in accordance with applicable law, sell some or all of the Goods to recover the outstanding amounts and any costs of sale or disposal. Any surplus after deduction of all sums due and costs will be held for you, but we will not be obliged to pay interest on it.
Where Goods are of low or no saleable value, we may elect to dispose of them rather than attempting a sale. You will remain liable for any shortfall if the proceeds of sale or disposal are insufficient to cover all amounts owed.
10. Liability and Limitations
We will take reasonable care in handling, storing and transporting your Goods. However, our liability is subject to the limitations set out in this section.
We are not liable for loss or damage to Goods arising from your own act or omission, including inadequate packing, overloading of boxes, failure to secure electrical or mechanical items, or failure to declare items of high value or fragility.
We are not responsible for normal wear and tear, atmospheric or climatic conditions such as damp, mould or condensation where these are not caused by our negligence, or for inherent defects, natural deterioration, or instability of the Goods themselves.
We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data, emotional distress or similar, even if we have been advised of the possibility of such loss.
Our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, is limited to a reasonable maximum per claim or per consignment or storage unit, as notified to you in our quotation or booking confirmation. You are advised to arrange your own insurance for the full replacement value of your Goods.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Insurance
Unless expressly stated and charged for, our Services do not automatically include insurance cover for your Goods. You are strongly advised to arrange suitable insurance in your own name for the full replacement value of the Goods during storage and any removal or transport.
Where we offer optional insurance or refer you to an independent insurance provider, any cover will be subject to separate terms and conditions. It is your responsibility to review those terms and ensure they meet your needs.
12. Waste, Rubbish and Environmental Regulations
You must not leave or deposit general waste, unwanted furniture, appliances, packaging, or other rubbish in the storage area, corridors, car parks, or any part of the Site, except in designated waste facilities where expressly allowed.
We are not a waste disposal operator for domestic or commercial rubbish. If you ask us to remove items as waste, this will only be done by prior agreement and may incur extra charges. We reserve the right to refuse removal of any waste that we consider hazardous, excessive, or non-compliant with local waste regulations.
Any costs we incur as a result of your failure to comply with waste or environmental regulations, including cleaning fees, disposal charges or penalties, may be charged to you. You are responsible for ensuring that any Goods you discard are lawful to dispose of and are not contaminated or hazardous.
13. Conduct and Use of the Site
You must conduct yourself in a safe and respectful manner while on our premises and must not cause nuisance, disturbance or damage to our staff, other customers or property.
Smoking, vaping, use of naked flames, and consumption of alcohol or illegal substances are prohibited at the Site and in our vehicles. You must not undertake any trade, production, or living activities within the storage areas.
We reserve the right to refuse entry to or remove from the Site any person who, in our reasonable opinion, is acting in breach of these rules or whose behaviour presents a risk to safety or security.
14. Data Protection and Privacy
We may collect and process personal information about you in connection with the provision of Services, including your name, contact details, payment information and details of your bookings.
We will handle your personal data in accordance with applicable data protection laws and our privacy practices, which may be made available to you separately. Your information may be used for managing your account, processing payments, fulfilling your bookings, and, where permitted, sending you service-related communications.
15. Changes to Terms and Services
We may amend these Terms and Conditions from time to time to reflect changes in law, our operations, or industry practices. The version in force at the time of your booking will apply to that particular Contract. For ongoing storage arrangements, we may give you notice of changes and treat continued use after the notice period as acceptance of the updated terms.
We may also make reasonable changes to our Services, including access hours, pricing structures, or Site rules, provided that such changes do not materially reduce the level of service without appropriate notice.
16. Events Beyond Our Control
We are not liable for any failure or delay in performing our obligations where such failure or delay is due to events beyond our reasonable control. These events may include extreme weather, fire, flood, industrial disputes, transport disruptions, civil unrest, acts of terrorism, legal restrictions, or failure of utilities or communications.
Where an event beyond our control occurs, we will take reasonable steps to minimise its impact and resume normal Services as soon as reasonably practicable.
17. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible, providing full details so we can investigate and respond. We aim to handle complaints fairly and promptly.
In the event of a dispute that cannot be resolved directly, both parties agree to consider reasonable forms of alternative dispute resolution before commencing formal legal proceedings, where this is appropriate and available.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between you and Storage Enfield Highway, are governed by and construed in accordance with the laws of England and Wales.
You and Storage Enfield Highway agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. General Provisions
If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor prevent or restrict further exercise of that or any other right or remedy.
You may not assign or transfer your rights or obligations under any Contract without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not reduce the level of service to you.
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and Storage Enfield Highway in relation to the Services and supersede any prior agreements, understandings or arrangements, whether oral or written.
